(+1) 9784800910, (+44) 020 3097 1639 [email protected]
Select Page

Written by Elma Steven | Updated on April, 2024

escape room business plan

How Do I Write the Escape Room Business Plan?

Escape Room Business Plan is an outline of your overall escape room business. The Handyman business plan should includes a 5 year financial projection, marketing plan, industry analysis, organizational overview, operational overview and finally an executive summary. Remember to write your executive summary at the end as it is considered as a snapshot of the overall business plan. You need to be careful while writing the plan as you need to consider various factors that can impact the business’s success.

You can spend 3 to 4 weeks trying to write your own Handyman Business Plan by browsing through free online resources or hire a professional writer for $2,000. There is a better way to do this- Download our Escape Room Business Plan to write a plan in just 2 days. Just Fill Up & Print!

Take a deep dive into Handyman business profitability using our calculator and perfume business financial model. Check out- Is Escape Room Business Profitable?

Executive Summary

In the middle of Miami’s thriving nightlife you’ll find Mind Maze Miami, an original escape room experience created by Sarah Martinez. Interactive puzzle adventures, team-building activities and themed escape rooms are all part of our service offerings. Sarah brings a wealth of expertise in game design and psychology to Mind Maze Miami, creating immersive and very difficult experiences. Our imaginatively crafted rooms, story-driven puzzles and emphasis on improving team relations and individual problem-solving abilities in an engaging, entertaining and participatory setting are our main points of differentiation.

Mission: We are committed to providing a memorable adventure that challenges the mind and entertains the spirit.

Vision: Our vision is to be recognized as Miami’s premier escape room destination, setting new standards in immersive entertainment.

Industry Overview:

The US escape room market is expected to reach a multi-million USD valuation by 2030 experiencing an impressive CAGR during the forecast period 2023-2030. In 2020, the market revenue was Million USD and it is expected to reach multi-million USD by 2026. As of 2023, the market is projected to reach multi-million USD by 2029 with an unexpected CAGR.

Check out this guide on how to write an executive summary? If you don’t have the time to write on then you can use this custom Executive Summary Writer to save Hrs. of your precious time.

Financial Highlights:

Business Description

Business Name: Mind Maze Miami

Founders: Sarah Martinez

Management Team:

Screenshot 2023 05 22 at 4.59.16 PM

Legal Structure: LLC

Location: Miami

Goals & Objectives:

✔️Market Expansion: By leveraging targeted marketing strategies, partnerships with local businesses and tourism boards we aim to establish Mind Maze Miami as a top choice for diverse groups seeking an engaging and memorable experience.

✔️Enhanced Customer Experience: Exceptional customer service, including efficient booking systems and attentive staff will be a priority to ensure every visitor has a memorable experience at Mind Maze Miami.

✔️Revenue Growth: This will be accomplished through strategic pricing models, offering special promotions, packages and maximizing booking efficiency particularly during peak hours.

✔️Community Involvement: Community involvement is essential for building a strong local presence. We aim to collaborate with local schools, youth groups and community organizations to offer educational and entertaining experiences.

✔️Sustainability and Innovation: We plan to stay ahead of industry trends by regularly attending escape room and entertainment conventions, integrating new technologies and continuously training our staff to deliver the best possible experience to our customers.


✔️Themed Escape Rooms: Each room provides a unique adventure with distinct themes ranging from mystery and adventure to horror and fantasy. These rooms are designed with intricate details and storylines to fully immerse players in the experience.

✔️Private Group Sessions: Catering to groups looking for a private experience, whether it’s for a birthday party, a team-building event or a family outing. This service allows groups to book entire rooms for their exclusive use.

✔️Corporate Team-Building Packages: Specialized sessions focused on enhancing teamwork, problem-solving and communication skills within corporate teams. These packages can include debriefing sessions and customized challenges aligned with corporate training objectives.

✔️Seasonal and Special Event Rooms: Offering limited-time escape rooms during holidays, special events like Halloween, Christmas or local festivals adding a fresh and timely appeal to attract repeat customers.

✔️Puzzle-Solving Workshops: Educational workshops that teach the art of puzzle solving and critical thinking, perfect for school groups or as a team-building activity.

Business Model

Check out 100 samples of business model canvas.

image 10


Check out the 100 SWOT samples which will give you a better idea on SWOT writing process.

image 11

Marketing Plan

Promotional Channels

Social Media Marketing – $15,000 (30%)

✔️Platform Focus: Prioritize platforms like Instagram, TikTok and Facebook where engaging visual content thrives. Share immersive room previews, customer experiences and puzzle teasers.

✔️Paid Ads: Implement targeted ads to reach groups interested in leisure activities, team-building exercises and unique experiences. Utilize platform algorithms to target based on interests, location and behavior.

Website and SEO – $10,000 (20%)

✔️Website Revamp: Ensure your website is engaging, easy to navigate and effectively showcases the unique experiences of your escape rooms including visuals and customer testimonials.

✔️SEO: Optimize for escape room-related keywords, focusing on Miami and surrounding areas to improve local search visibility.

Email Marketing – $5,000 (10%)

✔️Newsletter: Develop a monthly newsletter with updates on new rooms, special promotions and highlighted customer stories.

✔️Segmentation: Customize communications for various segments like corporate clients, tourists and local escape room enthusiasts.

Local Partnerships – $7,000 (14%)

✔️Community Events: Partner with local events, fairs, festivals, offering portable or mini escape room experiences as a promotion.

✔️Collaborations with Schools and Businesses: Engage with schools for educational experiences and businesses for team-building events.

Influencer and Blogger Collaborations – $6,000 (12%)

✔️Collaborations: Partner with local influencers and bloggers, inviting them to experience and review your escape rooms.

✔️Event Hosting: Offer your venue for social media meet-ups, blogger events, increasing online visibility and word-of-mouth promotion.

Direct Mail and Local Advertising – $4,000 (8%)

✔️Direct Mail: Send brochures or promotional offers to local businesses, hotels and schools.

✔️Local Media Advertising: Invest in ads in local newspapers, magazines, community bulletins, sponsor local radio segments or podcasts.

Referral Program – $3,000 (6%)

✔️Referral Incentives: Implement a program where customers receive discounts, benefits for referring friends or posting about their experience on social media.

Brand Management

Social Media Marketing

✔️Brand Voice and Visual Identity: Develop a brand voice that is adventurous, engaging, mysterious, appealing to thrill-seekers and puzzle enthusiasts. Use a consistent visual style across platforms featuring themed room sneak peeks, puzzles and customer experiences.

✔️User-Generated Content: Encourage customers to share their escape room experiences and tag Mind Maze Miami. Repost these stories to build social proof and engage your community.

✔️Live Sessions: Host live streaming sessions of behind-the-scenes room setups or Q&A sessions with your puzzle masters to engage and intrigue your audience.

Search Engine Marketing (SEM) and Local SEO

✔️Ad Copy: Emphasize unique themes, challenging puzzles and team-building experiences to differentiate your escape room.

✔️Website Optimization: Ensure your website is engaging, showcases customer testimonials, and is optimized for search engines with relevant keywords like “escape room”, “Miami adventures” and “team building activities”.

✔️Google My Business: Regularly update your listing with high-quality images of your rooms, customer reviews and detailed service descriptions.

Email Marketing

✔️Newsletter: Share updates on new room themes, special events, discounts, highlight successful team escapes or customer stories.

✔️Segmentation: Customize emails for different segments such as corporate clients, tourists, local adventure seekers and event planners.

Local Partnerships and Sponsorships

✔️Community Events: Partner with local festivals and fairs, offering mini escape room experiences or puzzle challenges.

✔️Collaborations with Educational Institutions: Offer educational and entertaining experiences for students or collaborate on events.

Content Marketing

✔️Educational Content: Create content such as blog posts, videos, infographics about the art of escape rooms, problem-solving strategies, and team dynamics.

✔️Behind-the-Scenes: Share insights and stories from the design and creation of your escape rooms offering a glimpse into the creative process.

Go To Market Strategy

Online Presence and Community Engagement

✔️Professional Website: Develop a user-friendly website showcasing your escape room themes, booking system and customer testimonials. Include a portfolio of themed rooms and successful escape stories.

✔️Content Marketing: Publish blog posts and articles on topics like escape room strategies, the psychology of puzzle-solving and local adventure opportunities to drive search engine rankings.

✔️Local Directory Listings: Ensure your business is listed in local online directories and travel or entertainment portals enhancing local search visibility.

✔️Partnerships: Collaborate with local businesses, schools, event organizers to offer promotions and build a network within the community.

Studio Launch Event and Promotional Offers

✔️Grand Opening Event: Host an event to introduce your escape rooms. Invite local influencers, families, corporate teams and enthusiasts to experience and network.

✔️Introductory Discounts: Offer special rates for first-time visitors or package deals for different groups to attract a diverse clientele.

Digital Marketing and Customer Relations

✔️Social Media Campaigns: Utilize platforms like Instagram, Facebook and TikTok to showcase exciting aspects of your escape rooms. Post customer experiences, sneak peeks of new rooms and team-building success stories.

✔️Email Marketing: Regularly send newsletters updating subscribers about new rooms, special events and industry news to keep them engaged.

✔️Loyalty Program: Reward frequent visitors with benefits like priority booking, discounts or exclusive access to new rooms.

Brand Awareness and Public Relations

✔️Local Media Outreach: Connect with local media for features, interviews or event coverage, emphasizing unique elements of your escape rooms.

✔️Community Involvement: Participate in local events or sponsor educational, cultural programs to enhance brand visibility and community engagement.

✔️Influencer Partnerships: Collaborate with local personalities or bloggers for escape room sessions leveraging their reach to enhance your brand’s exposure.

Performance Tracking

✔️Analytics and Feedback: Use tools like Google Analytics to monitor website traffic and social media engagement. Collect and analyze customer feedback for insights.

✔️Adaptation: Stay adaptable, refining your marketing and operational strategies based on performance data and customer preferences ensuring you remain responsive to market trends and evolving customer needs.

Check out this Coursera link for more details on Go-to Market Strategy.

Organizational Overview


image 71

Mind Maze Miami is run by Sarah Martinez who is a creative businesswoman who has a background in game design and a love for immersive storytelling. Her fascination with adventure and puzzle games started her on the path to a career in interactive entertainment which she eventually achieved by earning degrees in game design and psychology. Sarah possesses the rare combination of artistic talent and psychological understanding to design thrilling escape room adventures because to her unusual educational background.

Sarah has mastered the art of creating puzzles that players will love because to her years of expertise in game design and event organization. She is a specialist in both the technical aspects of game creation and the psychological and emotional journeys that players go through. In the rapidly growing escape room market her designs stand out for their seamless integration of story, difficulty and thrill.

Sarah’s choice to launch Mind Maze Miami in a city known for its vibrant culture and diverse population marks her business career. She has grand plans for the company that include more than simply selling escape room games; she wants to create an unforgettable event where people can bond via shared adventures and teamwork. Her goal is to design places that make people feel something which in turn inspires them to work together and think beyond the box.

Positions and Responsibilities

Chief Executive Officer (CEO) – Sarah Martinez

Sarah Martinez holds the overarching responsibility for the strategic direction and overall success of the escape room business. She oversees all business operations, sets long-term goals, represents the company in industry events and negotiations.

Game Masters and Technicians

Game Masters guide players, offer hints and ensure the smooth progression of the game. Technicians handle the technical aspects of the escape rooms including special effects, room resets and maintenance of the gaming equipment to ensure functionality.

Experience Designer

The Experience Designer plays a critical role in developing and refining the escape room themes and puzzles. They work creatively to conceptualize new room themes, design engaging puzzles and ensure the storylines are immersive and compelling.

Marketing and Community Outreach Coordinator

Responsible for the marketing and promotional efforts of Mind Maze Miami this position involves developing marketing strategies to enhance the visibility and appeal of the escape rooms.

Financial Officer

They are responsible for ensuring financial health, compliance, managing billing processes and providing critical financial reports to inform strategic decision-making.


Screenshot 2023 12 11 191737

Operational Overview


Standard Escape Room Experiences

✔️Mind Maze Miami offers a variety of themed escape rooms equipped with immersive storytelling and cutting-edge puzzle technology.

✔️Themes cater to a range of interests including mystery, adventure, horror and fantasy suitable for all age groups.

Team Building and Corporate Events

✔️Tailored escape room experiences for corporate team-building, focusing on collaboration, problem-solving and communication.

✔️Customizable packages to suit corporate needs including debriefing sessions and leadership workshops.

Birthday and Private Party Packages

✔️Special packages for birthdays, anniversaries, private parties including themed decorations and catering options.

✔️Private use of escape rooms and party areas for celebrations.

Educational and School Programs

✔️Educational escape room experiences designed for school groups, focusing on critical thinking, teamwork and curriculum-based themes.

✔️Special rates and packages for educational institutions and youth groups.

Themed Seasonal Events

✔️Special escape room experiences for holidays and seasonal events, featuring unique themes and challenges.

✔️Limited-time rooms and puzzles that align with seasonal festivities and local events

Industry Analysis

The escape room industry is poised for significant growth in the coming years, offering entrepreneurs and existing businesses an exciting opportunity to tap into this dynamic market. With a projected valuation of multi-billion USD by 2031 globally and multi-million USD by 2030 in the US alone, the industry’s impressive CAGR is fueled by several key factors.

AUvbib 8Ev5D8R8vnu2a1Q2wBKdaTf5cJ9zBbF20r7eh2HTvgBgcZdeBL8dxHMrx9iUHU9EZR aXRt OmrnHfqx64zAzSemMM4mvzJRL841WbQPdYHJSSWSNYVez 0I7d19iANXmUIGIc4 1A4kZw

Source: Escape Room

Rising disposable income, increasing demand for unique entertainment experiences, and the growing popularity of indoor activities are driving the global market. North America, Europe, and Asia-Pacific are currently leading the charge, with each region demonstrating strong growth potential.


Source: Room Escape Artist

In the US, the market size currently stands at $629.6 million, with an expected growth rate of 5.2% over the next five years. This translates to an estimated 1,900+ escape rooms currently operating across the country, generating an average revenue of $317,571 per location. Players can expect to pay an average of $30 per hour for the experience.

Similar to the global market, team-building activities and corporate events are further bolstering the US market’s growth. California, New York, and Florida are at the forefront of this trend, with a thriving escape room scene attracting both locals and tourists alike.

Despite a slight decrease in the number of escape rooms in 2021-2022, the industry is showing signs of recovery and growth in 2023. The average US-based escape room location generates an average revenue of $317,571, showcasing the potential profitability of this business venture.

Other Key Stats:

  • Popularity of escape rooms: Over 50 million people worldwide have participated in an escape room
  • Average age of participants: 25-44 years old
  • Most popular themes: Crime mysteries, historical adventures, sci-fi, and horror
  • Emerging trends: Mobile booking and review platforms, virtual reality experiences, escape rooms for specific audiences (e.g., children, families).

Industry Problems 

  • Booking and Scheduling Conflicts: Customers may encounter difficulties in booking their preferred time slots, especially during peak hours or for popular escape room themes. Limited availability can lead to scheduling conflicts, particularly for larger groups or corporate events. This issue can be exacerbated during holidays and special events when demand spikes. Managing expectations and providing alternative options becomes crucial in such scenarios.
  • Difficulty Levels and Accessibility: Some participants might find certain escape rooms either too challenging or too easy, leading to a less than optimal experience. Ensuring the right balance in difficulty levels is a constant challenge. Additionally, accessibility issues may arise for customers with disabilities or special needs. Providing a universally enjoyable and accessible experience while maintaining the thrill and challenge of escape rooms can be a complex task.
  • Technical Malfunctions: Escape rooms rely heavily on technology and props. Technical malfunctions, such as issues with puzzle mechanisms or audio-visual equipment, can disrupt the game flow and impact the overall experience. Regular maintenance is key, but unexpected technical issues can still arise, necessitating quick on-site problem solving to minimize customer inconvenience.
  • Customer Service Challenges: Dealing with a diverse customer base means facing various customer service challenges. This could include handling dissatisfied customers, managing late arrivals or no-shows, and addressing specific customer needs or complaints. Effective communication and a well-trained staff are essential to navigate these challenges and ensure a positive experience for all participants.
  • Safety and Security Concerns: Safety is paramount in escape room experiences. Customers may have concerns about physical safety, especially in rooms with more physical challenges or those that incorporate elements of horror. Ensuring safety protocols are in place and clearly communicated is vital. Additionally, security concerns, such as safeguarding personal belongings during the game, can be a source of anxiety for customers.

Industry Opportunities

  • Enhanced Booking and Reservation System: Implementing an advanced booking and reservation system can greatly mitigate scheduling conflicts. This system could offer real-time availability updates, waiting lists for popular time slots, and automated notifications for cancellations or openings. Additionally, expanding operational hours during peak seasons or offering special off-peak discounts can help distribute customer traffic more evenly.
  • Customizable Difficulty Levels and Inclusive Design: Offering customizable difficulty levels for each escape room can cater to a wider range of preferences, enhancing the overall customer experience. Incorporating adjustable puzzle complexity or offering hints can tailor the challenge to different groups. Ensuring escape rooms are designed with accessibility in mind, including options for participants with physical limitations or special needs, can broaden your customer base.
  • Regular Maintenance and Rapid Response Protocols: Establishing a rigorous maintenance schedule for all technical equipment can prevent many malfunctions. Additionally, training staff in rapid response protocols ensures they can quickly address and resolve any technical issues that arise during a game, minimizing disruption to the customer experience.
  • Comprehensive Customer Service Training: Investing in comprehensive customer service training for all staff members can significantly improve customer interactions. Developing a clear policy for handling various customer concerns, from dissatisfaction to specific needs, ensures a consistently high level of service. Implementing a feedback system can also help in understanding and addressing customer needs more effectively.
  • Enhanced Safety Measures and Security Protocols: Reinforcing safety measures and clearly communicating them to customers can alleviate safety concerns. This might include regular safety briefings, visible safety instructions in each room, and ensuring all game designs adhere to safety standards. Providing secure storage for personal belongings and having staff monitor the rooms can also enhance the sense of security for customers.

Target Market Segmentation

Geographic Segmentation

  • Miami-Dade County Residents: Target local families, students, and groups seeking entertainment options. This includes people living in residential neighborhoods as well as those in more urban areas.
  • Specific Miami Neighborhoods: Focus on areas like Coconut Grove, Brickell, and Coral Gables, known for their active community life and frequent local events. These neighborhoods often have residents looking for unique local entertainment and team-building activities.

Demographic Segmentation

  • Age Groups: Tailor experiences for different age groups, including younger audiences (like students and teenagers) for more adventurous themes, and older groups (such as adults and corporate teams) for sophisticated, challenging puzzles.
  • Income Levels: Offer a variety of packages to cater to different income brackets – from budget-friendly experiences for students and families to more exclusive, high-end experiences for corporate clients or special events.
  • Cultural Diversity: Miami’s cultural diversity is a significant asset. Offer escape room experiences that resonate with different cultural backgrounds, possibly incorporating elements from various cultural stories and traditions.

Psychographic Segmentation

  • Adventure Seekers and Enthusiasts: Target individuals who enjoy challenges, adventures, and new experiences. This includes thrill-seekers and people looking for unconventional forms of entertainment.
  • Corporate Teams and Business Professionals: Cater to the needs of corporate groups looking for team-building exercises. This segment values experiences that foster communication, problem-solving, and teamwork.
  • Families and Education-Oriented Groups: Offer experiences that are not just fun, but also educational, appealing to families and school groups who value learning and development through play.

Behavioral Segmentation

  • Event Celebrators: Focus on groups celebrating special occasions like birthdays, anniversaries, or graduation parties, offering customized experiences.
  • Tourists and Visitors: Target tourists visiting Miami looking for unique local experiences. This includes visitors staying in hotels and resorts, seeking memorable activities during their stay.
  • Regular Entertainment Seekers: Cater to locals who frequently seek new entertainment experiences, such as weekend activities with friends or family outings.

Market Size

zRtxmRqb2iMHUOpC1A42e4KWmlK8zj3y6Wu s1DKqtGnObTIznPUYW4ZkgJFnP1Zb4EHeE9KJiA9hdM4UO0LzFA4K69lC7C7TEC5p1Fncgq8ko0mhuMmQJ8T4nMryN4PoxIkgzE2joKNdr16vl 5ww
  • Total Addressable Market (TAM) for Escape Room Business: The Total Addressable Market (TAM) for Mind Maze Miami encompasses the entire potential market for escape room experiences in the USA. This broad market includes diverse groups such as families looking for recreational activities, corporate teams seeking team-building experiences, students and youth groups interested in unique entertainment, tourists seeking local attractions, and enthusiasts of puzzles and adventure games. The scope of TAM reflects the overall market opportunity and growth potential in the escape room industry. Factors like the increasing popularity of experiential entertainment, the rise in tourism in Miami, and the growing trend of corporate team-building activities can significantly influence the TAM in 2023, indicating a large potential market for escape room businesses.
  • Serviceable Addressable Market (SAM) for Escape Room Business: The Serviceable Addressable Market (SAM) for Mind Maze Miami is a more focused segment of the TAM. It represents the part of the market that your escape room business can realistically serve, considering various factors. These factors include the geographic location of your business in Miami, the unique themes and experiences your escape rooms offer, and the target demographics you cater to. For instance, if your escape rooms are designed with high-end technology and immersive storytelling, appealing to both local residents and tourists, your SAM would differ from an escape room business focusing solely on basic puzzle rooms or targeting only a specific age group. Identifying this segmentation is crucial to understanding the most relevant market for your escape room services.
  • Serviceable Obtainable Market (SOM) for Escape Room Business: The Serviceable Obtainable Market (SOM) for Mind Maze Miami is the segment of the SAM that your business can realistically expect to capture. This metric is vital as it reflects the market share you can feasibly achieve based on your current resources, market positioning, and competitive landscape. Factors that influence your SOM include the unique appeal and quality of your escape room experiences, the effectiveness of your marketing strategies, the reputation of your business, and the strength of your customer service. The SOM provides a realistic target for Mind Maze Miami in terms of customer reach and revenue, guiding strategic decisions to focus on capturing and expanding your share in the most relevant segments of the escape room market.

Industry Forces

Market Demand and Entertainment Trends

The demand for escape room experiences in Miami is significantly influenced by trends in the entertainment and leisure industry. This includes the growing interest in experiential and immersive entertainment, the popularity of team-building activities among corporate groups, and the increasing desire for unique social outings among different age groups. Your escape room business can tap into these trends by offering a range of thematic experiences, catering to various interests, and continuously innovating with new and exciting room concepts.


Competition in the escape room market includes other local escape rooms, larger entertainment venues, and virtual reality experiences. To stand out in this competitive landscape, it’s crucial to differentiate your escape rooms through unique themes, exceptional customer experiences, innovative puzzle designs, and targeting niche markets. Emphasizing Mind Maze Miami’s distinct features and experiences will help attract a dedicated customer base.

Technological Advances

Staying updated with the latest escape room technologies and trends is essential to maintain a competitive edge. This involves investing in immersive technologies, such as augmented reality (AR) or high-quality sound and visual effects, to enhance the customer experience. Utilizing digital tools for marketing, customer engagement, and efficient operational management, like online booking systems and customer relationship management platforms, can further streamline business operations and attract tech-savvy customers.

Regulatory Environment

Adhering to local regulations, including business licenses, safety standards, and accessibility laws, is vital for your escape room business. Staying informed about changes in these regulations ensures that your business operates legally and maintains a positive reputation within the community.

Economic Factors

The economic climate, particularly in terms of disposable income and tourism trends in Miami, can influence spending on leisure activities like escape rooms. Economic changes can impact the frequency and spending capacity of your customers. Being aware of these factors allows you to adjust marketing and pricing strategies accordingly.

Supplier Dynamics

Reliance on suppliers for props, technology, and room materials means that changes in supplier costs, availability, and advancements in escape room equipment can affect your service offerings and operational costs. Building strong relationships with reliable suppliers and keeping abreast of industry advancements are important for providing innovative and high-quality experiences.

Customer Preferences and Expectations

Customers typically seek engaging, challenging, and immersive escape room experiences. Understanding and adapting to these preferences, and offering varied difficulty levels and themes, are crucial for customer satisfaction. Quick and efficient booking processes, a welcoming environment, and engaging storylines are also key expectations.

Social and Environmental Responsibility

Adopting sustainable practices and engaging with the local community can enhance your business’s appeal. Participation in community events, collaborations with local schools or nonprofits, and implementing eco-friendly practices in your operations can resonate with environmentally and socially conscious customers.

Workforce Availability and Skills

Attracting and retaining skilled staff, such as creative designers, game masters, and customer service representatives, is essential. Providing continuous training and fostering a positive work environment are important for keeping your team motivated and up-to-date with the latest industry developments, ensuring a high level of service and expertise.

Health and Pandemic-Related Impacts

The pandemic has underscored the need for flexibility and adaptability in the leisure industry. Implementing and maintaining robust health and safety protocols is essential to reassure customers and staff of their safety. This might include sanitation procedures, contactless operations, and capacity management to adhere to social distancing guidelines, which could also influence customer preferences and expectations.